Customer feedback from MAX's sales, product planning, and customer support departments is shared at monthly meetings to help solve problems. The information is also posted on the intranet so that it can be viewed across departments.

MAX sets several months following the launch of a new product as a "hotline" period. During this period, employees from the product development department and quality assurance department visit the customer, and MAX constructs mechanisms for immediate response to needs and issues. In addition to improving customer satisfaction, these efforts also prevent occurrences such as recalls. Even during normal support, if a problem such as failure occurs, MAX also checks the usage status at the customer at the site. Such efforts lead to solutions for the fundamental problem.

While striving to improve product safety, MAX also produces and distributes videos on the safe usage of nailers and rebar tying tools, and holds safety seminars.

MAX makes proposals based on our extensive knowledge of our customers' work. In the AF (Agriculture & Food) field which includes products such as branch induction binders for horticulture, we user our knowledge of fruit and vegetable varieties, cultivation methods, and distribution to make proposals which contribute to the entire supply chain, from farmers to supermarkets.